退款政策

Return & Refund Policy

Do not send items back without an approved return request. Unauthorized returns will not be accepted.

Except where required by law, this policy applies to all orders and jurisdictions. In case of any disputes, MINICAS HK (TRAVERSE HK LIMITED) reserves all final decision rights.

1. Mandatory Proof of Condition

To process any return request, you should provide the following to hello@minicashk.com. Requests missing evidences may be declined.

Unboxing Video: A continuous video of you opening the package.
Photos: Clear images of the product and its original packaging.
Proof of Purchase: Your receipt or order confirmation.

2. Request Deadlines

Damage in Transit / Shipping Issues: Within 2 business days of delivery. This allows us to file essential insurance claims with our courier.
Quality Issues / Defective Items: Within 14 days of delivery for manufacturing faults.

Once your request is approved, we will provide a return shipping label and instructions for returning the items for further inspection.

3. Eligibility

Condition: Items must be unworn, unused, and in original packaging with all tags and accessories.
Non-Returnable: Perishables, custom/personalized products, personal care items, and hazardous materials cannot be returned.

4. Exchanges & Refunds

Exchange First: Our primary policy is to provide an exchange.
Refunds: If an exchange is unavailable within 90 days, a refund will be issued to your original payment method.
Processing: Approved refunds take 14 business days to process.

5. Regional Exceptions

EU & UK: You have a legal 14-day right to return for any reason.
Other Regions: If your local law requires terms not covered here, contact us for a review. We are committed to complying with all regional regulations.